A user is reporting that they are not receiving fixture reminder emails

There are a number of reasons why a user might not receive fixture reminder emails.  This article describes the things to check if a user reports that they are not receiving reminders:

1) Make sure reminders for the league are turned on

It is possible to turn fixture reminders off at the company, venue or league level.  So the first thing to check is that reminders are turned on.  To check at the company and venue level, go to Config and then click on Scheduled Task Configuration.

Next, click on the reminder that you want to check.  


Under the Schedule heading, make sure they are scheduled.  

Next, we will check at the league level.  Head to leagues, click on the name of the league

Click on Reminders on the left hand side, and make sure that reminders are scheduled. Here you can also change the schedule under the "off" button.

2) Make sure reminders for the team are turned on

For the team in question, make sure that reminders are turned on.  Click on Teams and  click on the name of the team in question.

Next click on Details on the left hand side menu, then make sure that the checkboxes next to "Reminder email on the day after fixtures" and "Confirmation email on the day before fixtures" are checked.

3) Make sure the user has a confirmed email address

Emails from Spawtz will only be sent to people who have a confirmed email address.  Head to the users tab and select the user in question. 

Once your in the users profile click on details on the left hand side of the screen, make sure their email address is confirmed.  If it is not, you can resend the email address confirmation email, and once they have clicked on the link in that email to confirm their email address, they should start receiving emails.

4) Make sure reminders for the user are turned on

Go to the user details page for the user in question.  

Make sure that in the "Teams" section of their profile, the "Email Reminders" checkbox is checked for all teams that they play in.  

If they are an organiser of the team and are reporting that they are not receiving fixture availability update emails, check also that the "Notify me via email when players on this team update their availabilities" checkbox is checked.

5) Check to see that the reminder email went out

If a user is reporting that they did not receive an reminder email for a particular fixture, you can check to see if a reminder email was actually sent to them via the fixture details screen.  Find the fixture in question (either via the calendar, the duty report or a fixture list) and then click on the "edit" for that particular fixture.

Next click on "Reminders" on the left hand side, this page will show you the schedule for the reminders (ie when the reminders are due to be sent).  

Information regarding whether a reminder email was sent to a particular user is also displayed on that user's activity page.

Head to the user details page and then click "Activity" and within the activity section a record will be displayed for each reminder email that they were sent.

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