Create an Email Message

1) Here we can see the Communication Details, where we can start creating the Email or SMS message to the customers.

Top to bottom, here is a quick overview of the options available for us to edit.

Type: In this drop-down menu you can select if your want to send an Email or SMS.

From: You can customise who is shown as sending the email.

From Email Address: You can customise what email address is shown as the sender. Note that replies to the send Email will be returned to this email address.

Subject: Emails Subject line.

Below we have the Communication Body which is where we will be creating our Email message. Finally, right down the bottom, we have the option to send a test email.

2) To create the Email, simply click in the Communication Body as type your message. There are options here to insert images, align text, bold text etc. It is very similar to Microsoft Word but if there are any issues using these features please contact support and we will be able to guide you through what you need to know. In our example, we can see that we have an upset manager.

3) One of the features that we believe is critical when sending communications to customers is the First name/Last name feature. Rather than calling customers ‘Cricket Players’, it is possible to personalize the message by entering a ‘field’ that will automatically enter the recipients first and last name.To do this, click on Insert a field. This will open a drop-down menu listing First name and Last name. Click on first name to enter the field to auto-enter the customers first name, and click on last name to enter the recipients last name.

4) Below, we can see that the First name and Last name fields have been entered.

5) With all the details entered, now would be good time to send yourself a test email just to ensure everything looks exactly as you need it to be. To do this, enter in your email address into Send test to: above you can see support@motio.com.au is entered. Click Send Test to send the test message to ensure everything is correct. Click next to continue

6) In this screen we can see an overview of the message that is to be sent. We can also see an overview of recipients. In the below example, we can see five players without an email address, seven players that do have an email address, but they haven’t confirmed their email address thus preventing Spawtz from sending those players emails. Finally, we can see that this email will successfully be sent to two people. Once you are happy with the results, click Confirm and Send to send out the Email to your customers.