How to resend confirmation emails to users whose email address is unconfirmed

How to resend confirmation emails to users whose email address is unconfirmed

How to resend confirmation emails to users whose email address is unconfirmed



If a user's email address is unconfirmed, you will not be able to send bulk emails to them, and they will only get one fixture reminder email.  In order to confirm a user's email address, they must click on a link in the confirmation email that is sent to them.


This confirmation email is automatically sent to users when they register, or when they change their email address.  They can also resend the confirmation email when logged in to their profile.  However, you can also resend the reminders yourself.  To do so, follow these instructions:


1) Log in to the control panel

2) Go to the user's profile (The quickest way is via the quick lookup, enter their name, hit enter and then click "Details" next to their name)

3) Click "Resend Confirmation email" next to their email address.


You can also bulk resend confirmation emails via the "Users with unconfirmed email addresses" report in the reports section:


1) Log in to the control panel

2) Click "Reports"

3) Click "Users with unconfirmed email addresses" 

4) Select the criteria you want (ie, you can resend to all users, or just to users within a specific league, etc)

5) Click "Generate Report"


That will show you a list of all the users within the specified criteria with unconfirmed email addresses.  You can then check the checkbox next to those users you want to resend the confirmation email to.  A couple of things to note:


1) You can multi select by holding down Ctrl, clicking one checkbox and then clicking another checkbox.  All the checkboxes in between the two will be selected

2) You can only resend confirmation emails in batches of 20 at a time.  This is to ensure that the Spawtz mail server does not end up getting flagged as a spamming server, which could be the case if thousands of emails were sent all at the same time to "bad" email addresses.  So you will only be able to do them 20 at a time.

    • Related Articles

    • Email Users Through Spawtz

      Email Users Through Spawtz There are three ways that you can email users using the Spawtz system. You can do it via the communication tab.  Just select the criteria of the users you want to contact and then step through the process (making sure to ...
    • Deleting Users

      Deleting Users + Search for Users  1) Firstly, select users from the Dashboard.  2) Here you will see the filter options. I find it’s easier to search for a user by name. Once the user has been found tick the box next to their name and click delete. ...
    • Fixture reminder emails were not sent out

      Fixture reminder emails are typically sent around 8 am. If a team hasn't received a reminder, it could be due to one of the following reasons: The team's next fixture wasn't in the system when the reminder script ran at around 8 am. For instance, if ...
    • A user is reporting that they are not receiving fixture reminder emails

      There are a number of reasons why a user might not receive fixture reminder emails. This article describes the things to check if a user reports that they are not receiving reminders: 1) Make sure reminders for the league are turned on It is possible ...
    • Create an Email Message

       Create an Email Message          1) Here we can see the Communication Details, where we can start creating the Email or SMS message to the customers. Top to bottom, here is a quick overview of the options available for us to edit. Type: In this ...