Standard Troubleshooting for Smartphone scoring
Standard Troubleshooting for Smartphone scoring
“The remote name could not be resolved”
- This means that the scoring laptop cannot connect to your Spawtz page. In 99% of cases this is because the scoreboard laptop is not connected to the internet. Check the connection by attempting to browse to your Spawtz page (eg http://australiandemo.spawtz.com/)
Smartphone page reads “This site can’t be reached”
There are a few possible reasons for this:
- The smartphone is not connected the correct wifi network. The smartphone and scoring laptop must be on the same network (eg Australian Demo Indoor Sports Wifi)
- The laptop is not connect to the correct network.
- The scoring URL (eg http://192.168.1.6:8000/) that you are trying on the smartphone is incorrect. Check the configuration settings to see which URL is the correct URL to connect to the scoreboard laptop.
- This is a special URL which means that your laptop is not connected to a network
The scoring URL keeps changing
- Contact your IT team to set up up static IP addresses on your device
The scoring URL ends in ‘8001’ instead of 8000
A possible reason for this is that Spawtz Scorer is open twice on the scoreboard laptop.
- Close all Spawtz Scorer windows on the scoreboard laptop
- Start up Spawtz Scorer again
When I push the buttons nothing happens.
A possible reason for this is that Spawtz Scorer is open twice on the scoreboard laptop.
- Close all Spawtz Scorer windows on the scoreboard laptop
- Start up Spawtz Scorer again
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